Privacy Policy

Last Updated: August 4, 2026

Introduction

This Privacy Policy explains how snow-roam collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you submit inquiries through our forms, we collect:

• Full name
• Email address
• Service preferences
• Additional details you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Responding to your service inquiries
• Providing requested property rental assistance
• Communicating about properties and services
• Improving our website functionality
• Analyzing usage patterns to enhance user experience
• Maintaining service quality and security

Legal Basis for Processing

We process your personal data based on:

• Your consent when submitting forms
• Contractual necessity for service delivery
• Legitimate business interests in improving services
• Legal obligations under UK data protection law

Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

• With property owners or landlords when facilitating rental arrangements
• With service providers who assist in website operations
• When required by law or legal process
• To protect our rights or the safety of others

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active client data: Duration of service relationship plus two years
• Inquiry data: 12 months from last contact
• Website analytics: 24 months

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at the email address provided on our contact page.

Cookies

Our website uses cookies to enhance functionality and analyze usage. For detailed information about cookies we use and your choices, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact us at the email address listed on our contact page.

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.